Details about you, such as your address and next of kin

Any contact we have with you, such as appointments.

Notes and reports about your health and wellbeing.

Details about your treatment and care.

Results of medical examinations such as ECGs, cardiology tests and blood pressure readings.

Relevant information from other health professionals, relatives or those who care for you.

Primary Information Collection Purposes
We collect information to provide healthcare services and fulfil our statutory duty to maintain accurate records of your care and treatment.

Communication and Feedback
Your contact details may be used for routine correspondence, including treatment and appointment-related communications. We may also contact you via email, post, SMS, or interactive voice calls to provide information about our services, and to gather feedback about your experience through reviews and surveys.

Reviews and Testimonials
We collect reviews and testimonials to help us understand your experience of our services, identify areas for improvement, and celebrate positive outcomes. With your consent, we may anonymise your review (removing your name and any identifying details) and use it both internally for staff training and service development, and externally to promote our services (for example, on our website, social media, or in other marketing materials).

Lawful Basis for Information Use
The lawful basis for using your information for communication and feedback purposes is our official authority as a health service provider .

Statutory Duty for Quality Assessment
We have a statutory duty under the Health and Social Care Act (2008) to assess and monitor the quality of your experiences. Responses to any surveys are anonymous and used for quality assessment.

Video-Calling Services
Your contact details may be used to set up video-calling appointment.

Pseudonymised Aggregated Patient Data
Pseudonymised aggregated patient data, ensuring individual anonymity, may be used for service and cost planning, evaluating clinical practice, and comparing different working methods to enhance the effectiveness and efficiency of care delivery.

Information Sharing for Effective Care

When appropriate, we share your information with relevant organizations and professionals involved in your care to ensure high-quality and efficient healthcare delivery, preventing redundant assessments.

Transparent Communication about Information Sharing

Our staff will openly discuss the information they share, its purpose, and recipients, particularly during the transfer of care responsibilities to another organisation, respecting your right to object to information sharing.

Information Sharing in Exceptional Circumstances

In exceptional circumstances, such as emergencies, 'communicable diseases,' or legal requirements, we may share information without explicit knowledge, always prioritising your well-being and complying with legal obligations.

There is a requirement for us to hold a record of your information for a set length of time (which varies according to the type of information that it is). Typically, this length of time is 7 years for medical records.

We diligently safeguard your personal information within a system that adheres to national GDPR guidance, ensuring robust security measures and maintaining strict confidentiality in the storage of data

Your right of access
You have the right to ask us for copies of your personal information.

Your right to rectification -
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing
You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

You have the option to express your preference if you do not want us to use or share your information, though please note there is no automatic right to prevent such usage. Your objections are important, and we will carefully consider them, keeping you informed of our decision along with the reasons behind it. Additionally, if we have sought your consent for collecting and using your information, you can choose to withdraw that consent at any time

You have the right to correct any inaccuracies or incompleteness in your personal data. Our goal is to respond to your request within 30 calendar days, though in more complex situations, we may extend this period to 60 calendar days. If, in certain circumstances, we believe the information is accurate or complete, or there's a legal basis to refuse, we will notify you of our decision. If you're not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office or seek correction through a Court order.

This is often referred to as the 'right to be forgotten.' You have the option to request the erasure of your data in situations such as when it's no longer necessary for the us to retain it (having exceeded the minimum retention period), when you withdraw consent or object to data usage without a requirement for retention, if the data has been used unlawfully, or if the we must comply with a legal obligation. In cases where there is a legal basis to refuse, we may decline your request (partially or entirely), and we'll inform you of this decision in a transparent manner.

Please contact us using the details provided on the ‘Contact Us’ page.